Shipping policy

Domestic Shipping:

  • Free Shipping: We offer free shipping within the United Arab Emirates on all orders over AED 1500.
  • Standard Shipping: For orders below the free shipping threshold, we charge a flat rate of AED 25 for all Emirates (Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al Khaima, Um Al Quwain, Fujairah), AED 45 for Al Qou' and Al Wiqan, and AED 50 for Western Region.
  • Delivery Time: Orders are typically processed and shipped within 2-3 business days. Delivery times may vary depending on your location.

GCC Shipping: 

  • Free Shipping: We offer free shipping on all orders over AED 1500.
  • Standard Shipping: For orders below the free shipping threshold, we charge a flat rate of AED 90 for all GCC countries.
  • Delivery Time: Orders are typically processed and shipped within 5-7 business days. Delivery times may vary depending on your location.

International Shipping:

  • Rates: International shipping rates vary depending on the destination and weight of the package. You can estimate shipping costs during the checkout process by entering your shipping address.
  • Delivery Time: International delivery times may vary depending on the destination and customs clearance procedures. Please allow additional time for customs processing.
  • Duties and Taxes: Import duties and taxes are the customer's responsibility. We are unable to provide information on the specific amount of duties and taxes that may be applicable.

Shipping Methods:

  • We ship orders using Al Arabi Delivery Service, Topex Delivery Service, DHL, FedEx, and Aramex.

Order Processing:

  • Orders are typically processed and shipped within 2-3 business days (UAE), 5-7 business days (GCC), and 7-14 business days (International). Please note that this does not include weekends or holidays.
  • Order processing begins once a valid physical address is confirmed. Providing this information at checkout helps us get your items to your doorstep as quickly as possible.
  • If there are any issues with your order, we will contact you to resolve them before shipping.

Shipping Address:

  • Please ensure that your shipping address is accurate and complete. We are not responsible for incorrect or incomplete addresses that result in shipping delays or additional charges.

Lost or Damaged Packages:

  • If your package is lost or damaged during shipping, please contact us within 7 days of receiving your order. We will investigate the issue and take appropriate action.

By placing an order, you agree to our Shipping Policy.